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Phantasya Jewellery Australia - Frequently Asked Questions

 

Q: Does Phantasya Jewellery Australia ship outside of Australia
A: Currently we do not ship outside of Australia

 

Q: I have a question not covered on the Phantasya Jewellery Australia website
A: Please contact us at sales@phantasya.com.au

 

Q: Can I call you?
A: Contact us on 02 8543 2444


Q: What stones are used?
A: All Phantasya Jewellery Australia is made using Swarovski Elements, no other crystals are used.

 
Q: Is there are warranty on Phantasya Jewellery?
A: There sure is, each piece of Phantasya Jewellery is covered under a 12 month (1year) warranty. Each item will be delivered with an authenticity/warranty card. Please read the conditions of the warranty and retain your receipt and the warranty card for proof of purchase.
 

Q: Will Phantasya Jewellery change coloru or tarnish?
A: Remembering it is fashion jewellery and that care must be taken, all Phantasya Jewellery is either rhodium plated or gold plated so it will not tarnish or change colour unless the plating wears off.
 

Q: Will my order come with gift packaging?
A: Each piece of jewellery will be delivered with a Phantasya Jewellery Australia gift pouch or gift box.